LetterBoxer Terms and Conditions

Terms & Conditions at LetterBoxer

Who are we

LetterBoxer.co.uk is a trade name for Shadowdog Limited.

These terms and conditions govern the commitment between “you” the customer and Shadowdog Limited trading as LetterBoxer.co.uk.

All products which appear for sale on the letterboxer.co.uk web site (“the website”) are advertised as invitations to treat, and no offer of sale shall be implied.


By placing an order with Shadowdog Limited you are offering to buy the goods outlined within that order, which Shadowdog Limited might or might not take at their sole discretion.


Trading address: LetterBoxer.co.uk

Shadowdog Limited


White Lund Industrial Estate




United Kingdom

Telephone number: 01524 881433

Our enquiry form at: letterboxer.co.uk/contact-us/


If an order is approved, Shadowdog Limited will send you an e-mail to confirm.


You undertake that most details you provide for the objective of purchasing or goods being purchasing proper, that the credit or debit card you might be making use of is the own and there are adequate funds to cover the expense associated with the services and products you might be purchasing.


To confirm that your credit, debit or charge card is not going to be used without having your permission, we will verify name, address and other personal information, provided by you during the course of or after the purchase process against recommended 3rd party sources. By agreeing to these terms and conditions you accept to such checks being made. In carrying out these checks personal information delivered by you may be shared with a registered Credit Reference Agency that may maintain a record of that information. This is only done to establish your identity, a credit check will not be carried out and consequently your credit rating will be unaltered. All data provided by you will be handled securely and strictly in accordance with the Data Protection Act 1998.


If for any sort of reason your credit card details are inaccurate or there are insufficent funds in your account or for just about any other reason the purchase cannot be processed, Shadowdog Limited may have the right to rescind and upon their choice to do so, the order will be cancelled.


A variety of the products shown on LetterBoxer.co.uk are made to order. In this situation, full payment for the products will be taken upfront as the products are tailor-made. Made to order and personalised merchandise are unable to be returned except for in the event of a defect.


Any modifications to the information supplied by you, it’s always your responsibility to notify Shadowdog Limited as soon as possible.

Your statutory rights are not affected by these terms and conditions.


We endeavor to ensure that the information available on the web site at any one time is accurate. However, Shadowdog Limited assume no duty to update such information and cannot guarantee that it will be fault-free.


Shadowdog Limited does not accept liability (except as set out below) for any mistakes and omissions in the display of merchandise on the web site and reserves the right to change information, specifications and descriptions of listed merchandise and goods at anytime. Shadowdog Limited will do its very best to improve any mistakes and omissions as rapidly as we can after being notified of them.


Shadowdog Limited cannot make any guarantee that the web site is free from infection by viruses or such a thing that has corrupting or harmful characteristics.


Shadowdog Limited will only be liable for loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product purchased in respect of any claim.


You are required to print a Copy of Your invoice on which will appear your rights of cancellation in accordance with the Consumer Protection (Contracts Concluded by Distance Communication) Regulations 2000 which you agree to.

The liability section applies only to the extent permitted by law and does not affect your statutory rights.


The copyright, design rights and artwork on the web site belong to Shadowdog Limited. All other intellectual property rights are reserved. This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this website. You may only download to your personal computer for viewing purposes and print out a number of pages of this web site for your personal use.

Unfortunately, because of the nature of selling via the Internet and product variability, we cannot guarantee that the product colours will be of an exact likeness as seen or as described. Although we strive to portray images in a realistic light, sometimes we are governed by what imagery is available. Product imagery is sometimes displayed in an aesthetic manner (mood shots may be used) and may not necessarily be in conformance with the approved use of such products.

The colours and dimensions of the products portrayed on the site are merely there as a guide. We strive to portray the products as near as we can to the actual colour ways, but we have no control over your personal computer and its settings. Some products incorporate natural materials (e.g. wood, leather, etc.) which may also vary slightly. Therefore colours of products may vary slightly ‘in the flesh’ from the colour that is portrayed on the website.

Very Sorry but the workshop will be closed from July 18th until Sept 5th. You can still order but we will not start production until we reopen. Because of this inconvenience coupon code GETBACKTOWORK will be automatically applied at checkout for 25% off your order during this period. Orders before this date will be sent as per normal. Thank you!