LetterBoxer.co.uk is a trade name for Shadowdog Limited.
LetterBoxer.co.uk is a trade name used by Shadowdog Limited who takes the privacy of its customers seriously and is committed to the following policy.
Who we are?
We are Shadowdog Limited. (LetterBoxer, is a trade name we using for this website) a company registered in England and Wales (Company No. 10517566) with a registered office at Whitegate, White Lund Industrial Estate, Morecambe LA3 3BT
The information we gather
Information Provided by You
We gather the following personal information on customers who have created orders with us.
Contact telephone number
This information is used to process payment and deliver your purchase to you and is provided by you to LetterBoxer.co.uk when you place a purchase with us online or over the phone.
Other Information Collected
We save some other information as you browse our website, such as for instance the IP address of the hardware you are visiting with. This is for the purpose of security and getting insight on the way you and other customers use the website.
Protecting our website –
We use data to stop fraudulent transactions against you, our website, and our other users.
Telephone – From time to time, we may monitor or record telephone involves training purposes so as to supply a far better service to our customers.
Gift Vouchers – Gift vouchers are available to buy on LetterBoxer.co.uk. As they’re an intangible item, information about the recipient and sender are needed to truly process the voucher order and deliver to the recipient. As a part of placing an order for a present voucher, you give us permission to contact the recipient with the knowledge regarding the voucher on your behalf.
We use information that you provide us for the subsequent purposes:
Processing your order – We use the information you provide to process your order. For example, we must have your address details to give our couriers in order for them to deliver your order.
Supply you with order details and account information – This part of the website enables you to control your contact details, view a history of orders and messages you may have had with us.
Offer a better service – For example, we use anonymised order data to offer better products for sale.
Marketing – Unless you give us consent, we do not use information you provide to us as part of placing an order for marketing purposes. You can opt-in or opt-out to receive marketing communications as outlined below.
Email monitoring – For consumers that have opted-in to accept advertising emails, we use a thing called a tracking pixel to track the efficiency of campaigns and send you the most offers that are relevant. The tracking pixel tracks when you open an email so we can better tailor content to our users’ needs from us and allows us to see information like what type of device you are using and where you are reading from. For instance, so we don’t keep marketing that is sending to users that are unresponsive. Us, we collect the IP address used to register and the date and time of registration when you sign up and opt-in to receive email marketing emails from. This is so a record is had by us of when consent was given to us to contact you with marketing messages, in relation to your rights under GDPR.
Research – anonymised order is used by us data for market research purposes. For example, to report on how orders that are many had from a city/town in a given period.