LetterBoxer Privacy Policy title

Privacy Policy at LetterBoxer

LetterBoxer.co.uk is a trade name for Shadowdog Limited.

LetterBoxer.co.uk is a trade name used by Shadowdog Limited who takes the privacy of its customers seriously and is committed to the following policy.

Who we are?

We are Shadowdog Limited. (LetterBoxer, is a trade name we using for this website) a company registered in England and Wales (Company No. 10517566) with a registered office at Whitegate, White Lund Industrial Estate, Morecambe LA3 3BT

The information we gather

Information Provided by You

We gather the following personal information on customers who have created orders with us.

Full name

Email address

Contact telephone number

Delivery address

Billing address


This information is used to process payment and deliver your purchase to you and is provided by you to LetterBoxer.co.uk when you place a purchase with us online or over the phone.

Other Information Collected

We save some other information as you browse our website, such as for instance the IP address of the hardware you are visiting with. This is for the purpose of security and getting insight on the way you and other customers use the website.


Full details of this and other information collected is outlined in our cookie policy.

Protecting our website –

We use data to stop fraudulent transactions against you, our website, and our other users.


Telephone – From time to time, we may monitor or record telephone involves training purposes so as to supply a far better service to our customers.


Gift Vouchers – Gift vouchers are available to buy on LetterBoxer.co.uk. As they’re an intangible item, information about the recipient and sender are needed to truly process the voucher order and deliver to the recipient. As a part of placing an order for a present voucher, you give us permission to contact the recipient with the knowledge regarding the voucher on your behalf.

We use information that you provide us for the subsequent purposes:

Processing your order – We use the information you provide to process your order. For example, we must have your address details to give our couriers in order for them to deliver your order.

Supply you with order details and account information – This part of the website enables you to control your contact details, view a history of orders and messages you may have had with us.

Website monitoring – Anonymised information is gathered when you use the website to help provide users with more appropriate content material on the website. For registered consumers we also keep this anonymised behaviour data against their account, things like what categories or goods you have frequented. For users that don’t wish to for this to happen then please see our cookie policy, for registered users that wish to opt out of profile enrichment please contact us.

Offer a better service – For example, we use anonymised order data to offer better products for sale.

Marketing – Unless you give us consent, we do not use information you provide to us as part of placing an order for marketing purposes. You can opt-in or opt-out to receive marketing communications as outlined below.

Email monitoring – For consumers that have opted-in to accept advertising emails, we use a thing called a tracking pixel to track the efficiency of campaigns and send you the most offers that are relevant. The tracking pixel tracks when you open an email so we can better tailor content to our users’ needs from us and allows us to see information like what type of device you are using and where you are reading from. For instance, so we don’t keep marketing that is sending to users that are unresponsive. Us, we collect the IP address used to register and the date and time of registration when you sign up and opt-in to receive email marketing emails from. This is so a record is had by us of when consent was given to us to contact you with marketing messages, in relation to your rights under GDPR.

Advertising Online – you might see adverts for LetterBoxer.co.uk online after visiting the website. These adverts are served by us via a variety of advertising networks and ad exchanges. A variety is used by us of advertising technologies such as: web beacons, pixels, ad tags, cookies and some custom technology maintained by the advertising network (e.g. Facebook’s Marketing Pixel). The ads you have browsed on the website that you see may be based on the products. Please refer to our cookie policy for information on how to stop seeing these ads.

Research – anonymised order is used by us data for market research purposes. For example, to report on how orders that are many had from a city/town in a given period.

Analysis We use anonymised data about how you utilize the web site so as to to watch traffic and performance that’s website. We use tools like Google Analytics or HotJar to try to to this. More information about this is often found in our cookie policy. For more information on how you’ll be able to opt-out of sending information to Google Analytics, see Google’s support document here.

Who we share this information

In order to fulfil our contractual obligation to you as a customer who has placed an order with us, it should be necessary for us to share information with other third-party data processors. An example of these third parties will be found below.

As a customer, you’ll be able to request to work out a comprehensive list of knowledge that we share with other data processors.

Dispatch/Fulfilment – Our warehouse partner and drop-ship suppliers get basic information, like your name and address, in order that they know where to send your order.

Couriers – Our courier partners will receive address information so as to urge your order to you. If you supply it, they’ll also get your mobile number to send you SMS updates regarding your delivery time estimate.

Payment Providers – These companies process the particular payment on our behalf after you pay by credit or open-end credit, they process the payment and they’ll use some information you provide to verify your identity and stop fraud.

Marketing Software Providers – We securely share some data with advertising partners and marketing agencies that help us run our business

Technical Software Providers – These companies will get some anonymised data that help them to produce services to us that allow us to host the web site and keep it secure.

As a customer, you’ll request to determine a comprehensive list of information that we share with other data processors.

We sometimes share anonymised and aggregated information (for example, order data) to report back to other third parties on our sales performance over a period of your time.

Saved card details and payment information

LetterBoxer do not store card details directly. Instead, any card details you provide are stored securely by our bank (AIBMS). LetterBoxer store a reference/token to your securely held card details so the data is retrievable by you – the customer – for repeat purchases. the data is stored in such the way meaning we’ve got no access in the least to be able to read it.

Data Retention

We retain information provided indefinitely as we use it to supply individuals access to information about their order history and to enable communications with our customer service teams etc.

We also retain customer records in accordance with FCA and PCI policy – as governed by law and in interest of preventing crime and fraud.

In compliance with GDPR, we respect the individual’s right to access, rectification and erasure of private data. For more information on the way to access, edit or erase information we hold please see the relevant points below.


Your Rights

In compliance with GDPR and as a part of our privacy policy, we inform you as a user you have the subsequent rights:

The right to be informed

The right of access

The right to rectification

The right to erasure

The right to restrict processing

The right to data portability

The right to object

The right to not be subject to automated decision-making including profiling

Withdrawing Consent

Marketing communications are only sent to users who explicitly opt-in and provides LetterBoxer consent, at the time of making an account, to contact them for marketing purposes (e.g. special offers, discounts, seasonal promotions etc).

If you’re subscribed to our marketing emails and now not wish to receive them, you’ll unsubscribe from marketing communications easily by clicking the unsubscribe link located at the underside of each marketing email.

Please note that opting out of selling messages won’t stop transactional communications (like updates on your order, delivery information etc).

Alternatively, please contact a member of our customer services team who are going to be happy to help you.

Lawful Basis for Processing Personal Data

Shadowdog Limited. have a lawful basis for processing personal data, that you just provide at the time of placing an order, so as to fulfil our contractual obligations to you. as an example, without using the delivery details that you simply provide to us at time of purchase, we wouldn’t be able to delivery your order to you.

By placing an order and disclosing this information with us at the time of purchase, you consent to the gathering, storage and processing of that information within the manner as come into being during this policy.

This lawful basis for processing personal data is in compliance with the new GDPR as stated in Article 6(1)(b):

processing is important for the performance of a contract to which the information subject is party or so as to require steps at the request of the information subject before moving into a contract

Full information on lawful basis for processing personal data is found on the knowledge Commissioner’s Office website

Right of Access: Data Access Requests

In compliance with GDPR, individuals have the proper to access your personal data. Individuals have the correct to get

Confirmation that their data is being processed;

Access to your personal data; and

Other supplementary information


What does this mean?

The purpose of right access under GDPR is to clarify the explanations to permit individuals to access their personal data. Individuals should bear in mind of, and may verify the lawfulness of the processing (details of which may be found above).

You can request to work out a replica of the info that we hold.

LetterBoxer.co.uk have the proper to charge an affordable fee when an invitation is manifestly unfounded or excessive, particularly if the request is repetitive. LetterBoxer.co.uk can also charge an affordable fee to befits requests for further copies of the identical information. The fee are supported the executive costs of providing the knowledge.

LetterBoxer.co.uk must provide this information directly and within one month of the receipt of the request. this era may be extended by an additional two months where requests are numerous or complex. If this is often the case then LetterBoxer must inform the individual within one month of the receipt of the request and explain why the extension is critical.

What if the request is manifestly unfounded or excessive?

Where requests are manifestly unfounded or excessive, specifically because they’re repetitive, Shadowdog Limited can:

charge an affordable fee taking into consideration the executive costs of providing the information; or

refuse to retort.

Where Shadowdog Limited refuse to reply to letter of invitation, we must first tell the individual why we’ve got made this decision and inform them of their right to complain to the supervisory authority and to a judicial remedy without undue delay and at the most recent within one month.

Personalisation tool

The protection of your rights and your data is incredibly important to us.

Images uploaded via the Personalisation tool are transferred via SSL and are always kept secure and confidential.

Should you last to position an order, your image is passed on to at least one of our partners for the aim of fulfilling your order.

Your image is stored securely for up to a year after the date of last access.

We use your images to get rid of the background via a third-party, and share the edited image with a third-party software partner to use your image to our personalised product portfolio.

We also collect anonymised usage data to permit us to analyse use of the platform and constantly improve Personalisation tool and also the service it provides.

We use cookies so as to supply functionality to the personalisation tool. A full explanation of cookies and also the forms of things they’re used for on LetterBoxer.co.uk and also the personalisation service is offered in LetterBoxer.co.uk main privacy policy.

Should you authenticate via Instagram, Personalisation tool will remain authorised to access your Instagram photographs for an hour.

Authenticating via Facebook will create a LetterBoxer.co.uk account for future access.

Changes to Privacy Policy

Any changes to the current privacy policy are going to be made on this page. Where possible and appropriate, we are going to notify you of any significant changes by email.

Contact Details

If you require any further assistance with regards to matters of privacy, then please do not

hesitate to contact our customer services team.

Telephone: 01524 881433

Registered Office:


Shadowdog Studio


White Lund Industrial Estate




Very Sorry but the workshop will be closed from July 18th until Sept 5th. You can still order but we will not start production until we reopen. Because of this inconvenience coupon code GETBACKTOWORK will be automatically applied at checkout for 25% off your order during this period. Orders before this date will be sent as per normal. Thank you!